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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is press the Help button, which is present on each page. A pop-up window will show up. It comprises detailed info about all the actions that you can perform on the page in question. Each popup opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive variety of educational videos clarifying how to work with our web hosting Control Panel. They're meant for those of you who want to see how things are being done instead of just reading articles. In this way, everyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you need, take a gaze at our comprehensive FAQ section, which covers questions asked by actual users and offers real solutions. We periodically "revamp" our Frequently Asked Questions database with new entries in an attempt to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ database either, you can contact our excellent team of customer service technicians available 24x7 and ready to assist you with any question. Each trouble ticket you send will be answered within 1 hour (the average support ticket response time being approximately 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 220166

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com